Welcome to Bubbles @ Rowville
We look forward to supporting your child through their ‘Learn to Swim’ journey!
Following are our Membership Policies which you should read before signing the Enrolment Form.
1. General Information
We are a private, members’ only facility, and children may only begin lessons once membership has been accepted. A position in a class is secured only once it is paid for in advance.
Enrolment is ongoing and you can start at any time
- Your child will be placed in a class and will attend on the same day and time each week.
- We do not hold places or accept part payments.
- Memberships and lessons are NOT transferable nor refundable to other people including family members, and cannot be credited unless we are at fault.
- Planned closures are on all public holidays and for up to two (2) weeks over the Christmas/New Year period. You are not charged for these days, therefore make up lessons are not required.
- If a group lesson has one (1) or two (2) students in it, Bubbles @ Rowville reserves the right to consolidate that class. At least one day’s notice will be provided of the change and we will do our best to find a suitable alternative class.
- Bubbles @ Rowville does not guarantee teacher requests and teacher schedules may change at any time.
- You may be given access to a Customer Portal which allows you to manage your child’s enrolment. It is critical that you check your emails for notifications regarding this.
2. Membership Fee
A once-off membership fee of $40.00 per child is charged and either a pair of goggles or an adjustable swim nappy will be provided. This fee is non-refundable and is due and payable upon booking your child into lessons.
3. Lesson Fees/Payment System
Lesson fees are payable in advance and only current, paid members can attend classes. A position in a class is not held without payment.
Group Lessons: $ 22per/lesson
Private Lessons: $ 70per/lesson
The fee structure is calculated on a ‘cost per lesson’ basis. Payments are taken monthly via Direct Debit.
Direct Debit payments at Bubbles @ Rowville are processed on the 23rd of each month (or the closest Business Day)
- A Direct Debit form must be completed and returned upon enrolment.
- Please note any additional fees that are indicated on the form, including fees for declined debits.
- A deduction will be made monthly from your nominated bank account or credit card on the noted date.
- The Direct Debit amounts payable may differ depending on how many lessons there are in the period you are being charged for. For example, if charged monthly there may be four or five lessons in that month.
- Membership is ongoing and debits will continue until a completed cancellation form is received by Bubbles @ Rowville at least two (2) weeks before the end of the month. Please note there will be a final payment cycle before debits are ceased.
- When commencing lessons mid-month, you will be charged upfront for the remaining lessons in the month to align with the Direct Debit processing dates, along with the membership fee and any deposits.
- Failed Direct Debit payments must be paid for prior to the next scheduled lesson.
- Failed Direct Debit payments incur an admin fee from the Direct Debit provider. Please refer to your Direct Debit agreement for relevant fees.
4. Changes to Lesson Fees
We try to keep our fees as low as possible whilst maintaining the highest standards. However, as costs increase, Bubbles @ Rowville reserves the right to occasionally adjust our fee schedule. You will be given a minimum of 14 days’ notice of any new fees.
5. Discounts
If three (3) or more members of one family attend swimming lessons they will receive the following discounts:
- Membership is capped at three for families of three or more students e.g. a family of five enrolling for lessons would receive free membership for their fourth and fifth child.
- A 10% discount applies to the lesson fees of the third and subsequent children e.g. in a family of four the first and second children’s fees would be full price, while the third and fourth children’s fees would be 10% off.
- Most children benefit from attending more than one lesson per week. A discount of 10% is offered for each additional weekly lesson a child may undertake.
6. Swim Attire
Reusable swim nappies are mandatory for hygiene reasons as faecal incidents can result in pool closure. Any child who requires nappies normally must wear a reusable swim nappy for lessons
- It is recommended that parents/carers wear a rash vest in the water. This assists the child to gain independence through reaching for and holding the shirt instead of the parent having to always lift and hold the child.
- No streetwear/casual clothes will be permitted in the pool e.g. cotton t-shirts, shorts, etc.
- Swimwear (including nappies) must not be removed on pool deck at any time.
7.Collections: The debtor/s shall pay for all costs actually incurred by Bubbles @ Rowville PTY LTD in the recovery of any monies owed under this Agreement. You agree to be liable for and indemnify Bubbles @ Rowville PTY LTD. These costs include recovery agent costs, repossession costs, location search costs, process server costs and solicitor costs on a solicitor/client basis, debt collection commission and legal fees on an indemnity basis.
- An overdue invoice of more then 60 days will be referred to collections automatically.
What We Expect of You as a Member
- Comply with our rules and follow directions of our staff.
- Inform us if your child has any pre-existing injuries or health issues.
- Pay your fees on time.
- Keep us updated on any change of your personal details including contact and bank details.
- Be courteous, respectful and kind to our staff, other parents and children at the centre.
- Supervise and mind your children at all times, including being at the centre when they are in the pool.
- No food around pool area or glass containers allowed.
- Be responsible for your own personal belongings.
- Belongings left at Bubbles @ Rowville are put in the ‘lost property’ area and periodically donated to charity.
- Keep your child out of lessons for the specified Health Department exclusion period of two (2) weeks after an incidence of diarrhoea or vomiting or other communicable illness so that it is not passed along to fellow students and teachers.