WELCOME TO JUMP! SWIM SCHOOLS DANDENONG
We look forward to supporting your child through their learn to swim journey!
Following are our Membership Policies from 1 July 2020
1. General Information
We are a private, members’ only facility, and children may only begin lessons once membership has been accepted. A position in a class is secured only once it is paid for in advance.
* Enrolment is ongoing and you can start at any time.
* Your child will be placed in a class and will attend on the same day and time each week.
* We do not hold places or accept part payments.
* Memberships and lessons are NOT transferable nor refundable to other people including family members, and cannot be credited unless JUMP! is at fault.
* Planned JUMP! closures are on all public holidays and for up to two (2) weeks over the Christmas/New Year period. You are not charged for these days, therefore make up lessons are not required.
* If a group lesson has one (1) or two (2) students in it, JUMP! reserves the right to consolidate that class. At least one week’s notice will be provided of the change and we will do our best to find a suitable alternative class.
* JUMP! does not guarantee teacher requests and teacher schedules may change at any time.
2. Membership Fee
A once-off membership fee of $35.00 per child for new enrollment is charged and a membership pack provided. This fee is non-refundable and is due and payable upon booking your child into lessons.
3. Lesson Fees/Payment System
Lesson fees are payable in advance and only current, paid members can attend classes. A position in a class is not held without payment.
Preferred option is monthly payments via Direct Debit.
(A). Direct Debit is a month-by-month payment option. Payments at JUMP! Dandenong are processed on the 1st day of each month.
* A Direct Debit form must be completed and returned upon enrolment.
* Please note any additional fees that are indicated on the form, including fees for declined direct debits which is as from 1 July 2020 is $11.90 per failed direct debit.
* A deduction will be made monthly from your nominated bank account or credit card on the noted date.
* The Direct Debit amounts payable may differ depending on how many lessons there are in the period you are being charged for. For example, if charged monthly there may be four or five lessons in that month.
* Membership is ongoing and debits will continue until we have received a cancellation request via email before the 1st of the following month to avoid further charges.
* When commencing lessons mid-month, you will be charged upfront for the remaining lessons in the month to align with the Direct Debit processing dates, along with the membership fee and any deposits.
* Failed Direct Debit payments must be paid for prior to the next scheduled lesson.
* Failed Direct Debit payments incur an admin fee from Ezidebit. Please refer to your Direct Debit agreement for relevant fees.
* If your Direct Debit payment fails more than three (3) times in a row, JUMP! reserves the right to suspend Direct Debit payments and request upfront payments.
(B). Our second payment method is 12 Week Pre-Payment that provides you the option to pay in full for lessons in 12 week blocks
* Part payments are not accepted.
* Ongoing payments are due two (2) weeks prior to the expiry of the 12 week package.
* Positions cannot be guaranteed after the expiration of a 12 week block without full payment.
4. Changes to Lesson Fees
We try to keep our fees as low as possible whilst maintaining the highest standards. However, as costs increase, JUMP! Dandenong reserves the right to occasionally adjust our fee schedule. You will be given a minimum of 14 days’ notice of any new fees.
5. Make Up Lessons
There is a limit of one (1) make-up lesson per calendar month for absences notified as per this policy. This make up lesson is provided to you as a goodwill and cannot be used as a rollover or credit.
* Make-up lessons are valid for 31 days only from the date that the notified lesson was missed. Unused lessons after this time will be forfeited.
* We must be notified of absence, preferably via the Customer Portal, by no later than [12 hrs] prior to the start of the class. When notice is provided within this timeframe you are eligible for a make-up lesson. If notice is not provided within the required timeframe you would not be eligible for a make- up lesson.
* Notifications of absence are preferred via the Customer Portal, however you may also notify of absences via phone, in person at the centre, email or Facebook messenger.
* Cancellation of membership will result in the forfeiture of any unused make-up lessons.
* Make-up lessons are subject to availability and we cannot guarantee specific teachers, days, or times.
* Missed private lessons can be made up in a group class.
* If a make-up lesson is missed, it cannot be re-booked.
* Make-up lessons are not guaranteed and are available only when pre-arranged. It is your responsibility to book make-up lessons.
* Make-up lessons cannot be back-dated, transferred, extend lessons past your “paid to” date, or reduce a Direct Debit payment.
* If classes are full, make-up lessons will not be able to be booked as we do not overbook classes. You will be able to book makeup lessons provided we have the spots available for the required day and time.
* Due to class availability, we may not be able to book a make-up class more than 72 hours (3 days) in advance.
* Doctor’s certificates are advised for extended illnesses.
7. Cancellations
All cancellations are required via written letter or email. No paid fees are refundable.
* Direct Debit payment cancellations will require a written email notice before the 1st of the following month to avoid further charges. Any charges made are non-refundable.
* 12 Week Pre-Payment cancellations require two (2) weeks’ notice prior to the end of the 12 week block (at lesson number 10).
* If two (2) consecutive classes are missed and there has been no communication from the family, JUMP! reserves the right to cancel the membership and you will not be entitled to a refund.
Membership Cancellations by JUMP!
We reserve the right to cancel your membership if you do not follow the set policies or if you or your children conduct themselves inappropriately at a JUMP! site.
8. Swim Attire
Reusable swim nappies are mandatory for hygiene reasons as faecal incidents can result in pool closure. Any child who requires nappies or are not toilet trained normally must wear a reusable swim nappy for lessons.
* Swimming caps are provided as part of the membership pack to all independent swimmers. These are recommended to be worn to ensure fewer distractions for your child and for pool hygiene.
* It is recommended that parents/carers wear a rash vest in the water. This assists the child to gain independence through reaching for and holding the shirt instead of the parent having to always lift and hold the child.
* No streetwear/casual clothes will be permitted in the pool e.g. cotton t-shirts, shorts, etc due to hygiene reason and it could clog our filter system .
* Swimwear (including nappies) must not be removed on pool deck at any time.
9. Photo/Video Policy
At JUMP!, we welcome you capturing the special moments of your child on camera or video, however the privacy of others must also be respected. Capturing still or video footage is conditional upon the following:
* If you capture an image or private conversation of another child or individual, you must have all relevant individuals (or their parents) consent to use, publish, or broadcast images or video footage.
* Under NO circumstances are cameras or mobile phones to be used in change room areas or showers.
* You agree to comply with any request by JUMP! staff to discontinue use of your camera, mobile phone or video, and to delete requested images or footage, where JUMP! staff reasonably consider that someone’s privacy may be breached.
* JUMP! may take photos and videos to use for social media and other marketing purposes. JUMP! may also use photos or videos posted onto social media at their discretion. If you do not want to have photos or videos taken of you or your child, please inform us.
Please note, policies may change from time-to-time and we will notify all customers in advance.