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H20 Dreams

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Terms & Conditions

1.All class registrations and payment are to come through the website and payment gateway.
2.Any swimmer that turns upto a session without registering and paying in full will not be allowed in the water until this is done
3.If you attend some or all of the scheduled sessions the cost is the same for the term
4.Should you require to pull your child out of classes mid way through the term . Your term fee will not be refunded.
5.Once registered and paid in full - should you choose to pull out your term fee will not be refunded
6.No discounts will be given for the weeks missed though late enrolements
7.Your child is assessed in week 8 of every term. Our staff are experts in our choosen field and have final say whether your child moves up a group
8.You are required to register and pay each term for both squads and learn to swim.
9.Once registered and paid in full you cannot change your days or times for learn to swim lessons
10.We review our fees after each term and make price adjustments accordingly with out notice
11.H20 Dreams will change your booking if the class isnt full and put your child in the same level on another day or time.
12.Swimmers travelling away as part of H20 Dreams please complete our medical form
13.You agree to let us use photos of your children swimming on our webpage or social media contact if you have any concerns.
14.You agree to us videoing lessons / sessions for the purpose of staff training
15.Teachers and coaches will need to physically manipulate swimmers to teach stroke mechanics in the water and on poolside only . We will always ask your childs permission prior to doing so . We are happy to speak to you about this.
16.You agree to us passing on your contact details if required for swimming related reasons ie entering a meet , joining a club
17.Lessons or training may be cancelled at anytime due to pool facility issues , no refund or credits will be given.
18.Teachers and coaches may change during the term for unforeseen reasons
19.If you child has had vomiting,diarrhea or any other contagious infection please keep them away from lessons until medically cleared.Or a minimum of 24 hours
20.Both swimmer and parent have read understand and will abide by our code of conduct
21.Both swimmer and parent understand and accept our 3 strike discipline policy. Strike 1 is a verbal warning strike 2 is 5 minutes on the side strike 3 your child will be removed from the lesson for the day
22.You have read and understand our teacher / coach to swimmer ratios , industry standards can be viewed here
23.6 monthly progress reports will be sent to squad students who attend over 75% of their sessions, and after each term for learn to swim students
24.In our training squads and competitive squads we will be asking your child to swim distances underwater to develope aspects of their turns and starts.Please read our position statement on hypoxic training and the training protocols we adhere to.Children are told to stop this training if they feel light headed.
25.If your told anything differently by one of our staff - these terms and conditions supersede that.
26.In fairness to all students, we have a no crying policy for all learn to swim lessons. If your child is upset prior to the lesson please settle them before getting in the water. Also if they are upset during the lesson they will be handed over to you to settle. Learning to swim must be a positive fun experience.

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