WELCOME TO JUMP! SWIM SCHOOLS (Berwick)
We look forward to supporting your child through their learn to
swim journey!
Following are our Membership Policies which you should read
before signing the Enrolment Form.
1. General Information
We are a private, members’ only facility, and children may only
begin lessons once membership has been accepted. A position in
a class is secured only once it is paid for in advance.
?Enrolment is ongoing and you can start at any time
?Your child will be placed in a class and will attend on the same day and time each week
?We do not hold places or accept part payments
?Memberships and lessons are NOT transferable nor refundable
to other people including family members, and cannot be
credited unless JUMP! is at fault
?Planned JUMP! closures are on all public holidays and for up
to two (2) weeks over the Christmas/New Year period. You are
not charged for these days, therefore make up lessons are not
required
?If a group lesson has one (1) or two (2) students in it, JUMP!
reserves the right to consolidate that class. At least one week’s
notice will be provided of the change and we will do our best to
find a suitable alternative class
?JUMP! does not guarantee teacher requests and teacher
schedules may change at any time
?We allow for one (1) make-up lesson per 31 days as per the
policy set out below
?You may be given access to a Customer Portal which allows you
to manage your child’s enrolment. It is critical that you check
your emails for notifications regarding this
2. Membership Fee
A once-off membership fee of $35.00 per child is charged and a
membership pack provided. This fee is non-refundable and is due and payable upon booking your child into lessons.
3. Changes to Lesson Fees
We try to keep our fees as low as possible whilst maintaining the
highest standards. However, as costs increase, JUMP! reserves
the right to occasionally adjust our fee schedule. You will be given a minimum of 14 days’ notice of any new fees.
4. Discounts
If three (3) or more members of one family attend swimming
lessons they will receive the following discounts:
?Membership is capped at three for families of three or more
students e.g. a family of five enrolling for lessons would receive
free membership for their fourth and fifth child
?A 10% discount applies to the lesson fees of the third and
subsequent children e.g. in a family of four the first and second
children’s fees would be full price, while the third and fourth
children’s fees would be 10% off
?Most children benefit from attending more than one lesson per week. A discount of 10% is offered for each additional weekly lesson a child may undertake
5. Make Up Lessons
There is a limit of one (1) make up lesson per calendar month for absences notified as per our policy. Make-up lessons do not accumulate if unused. Doctor's certificates are advised for extended illnesses.
We must be notified of absence, preferably via the Customer
Portal, by no later than 30 minutes prior to the start of
the class. When notice is provided within this timeframe you
are eligible for a make-up lesson. If notice is not provided within
the required timeframe you would not be eligible for a make-
up lesson
?Notifications of absence are preferred via the Customer Portal
however you may also notify of absences via phone, in person
at the centre, SMS, email or Facebook messenger
?Cancellation of membership will result in the forfeiture of any
unused make-up lessons
?Make-up lessons are subject to availability and we cannot
guarantee specific teachers, days, or times
?Missed private lessons can be made up in a group class
?If a make-up lesson is missed, it cannot be re-booked
?Make-up lessons are not guaranteed and are available only
when pre-arranged. It is your responsibility to book make-up
lessons
?Make-up lessons cannot be backdated, transferred, extend
lessons past your “paid to” date, or reduce a Direct Debit
payment
?If classes are full, make-up lessons will not be able to be
booked as we do not overbook classes
?Due to class availability, we may not be able to book a make-up
class more than 48 hours in advance
?Doctor’s certificates are advised for extended illnesses