WELCOME TO JUMP! SWIM SCHOOLS CARRUM DOWNS
We look forward to supporting your child through their learn to
swim journey!
Following are our Membership Policies which you should read
before signing the Enrolment Form.
1. General Information
We are a private, members’ only facility, and children may only
begin lessons once membership has been accepted. A position in
a class is secured only once it is paid for in advance.
Enrolment is ongoing and you can start at any time
Your child will be placed in a class and will attend on the same day and time each week
We do not hold places or accept part payments
Memberships and lessons are NOT transferable nor refundable to other people including family members and cannot be credited unless JUMP! is at fault.
Planned JUMP! closures are on all public holidays and for up to two weeks over the Christmas/New Year period. You are not charged for these days, therefore make up lessons are not required.
If a group lesson has one (1) or two (2) students in it, JUMP! reserves the right to consolidate that class. At least one week’s notice will be provided of the change and we will do our best to find a suitable alternative class.
JUMP! does not guarantee teacher requests and teacher schedules may change at any time.
We allow for 2 make-up lesson per 31 days as per the policy set out below.
You may be given access to a Customer Portal which allows you to manage your child’s enrolment. It is critical that you check your emails for notifications regarding this.
2. Membership Fee
A once-off membership fee of $35.00 per child is charged and a
membership pack provided. This fee is non-refundable and is due and payable upon booking your child into lessons.
3. Lesson Fees/Payment System
Lesson fees are payable in advance and only current, paid
members can attend classes. A position in a class is not held
without payment.
Group Lessons: $20.00/lesson
Private Lessons: $60.00/lesson
The fee structure is calculated on a ‘cost per lesson’ basis. Our
preferred option is monthly payments via Direct Debit. A security deposit equivalent of up to two weeks of lesson fees may be charged, so that lessons are always paid in advance.
A. Direct Debit is a month-by-month payment option.
Payments at JUMP! Carrum Downs are processed on the 25th of each month
A Direct Debit form must be completed and returned upon
enrolment
Please note any additional fees that are indicated on the form,
including fees for declined debits
A deduction will be made monthly from your nominated bank
account or credit card on the noted date
The Direct Debit amounts payable may differ depending on how many lessons there are in the period you are being charged
for. For example, if charged monthly there may be four or five
lessons in that month
Membership is ongoing and debits will continue until a
cancellation notice email is received by JUMP! at least two weeks before the end of the month. If we do not receive the
notice on time, the following month will be charged.
When commencing lessons mid-month, you will be charged
upfront for the remaining lessons in the month to align with the
Direct Debit processing dates, along with the membership fee
and any deposits.
A security deposit equivalent to up to 1 week lessons
may be charged with the upfront payment for the remainder of
the month. Upon the customer providing the required two
weeks’ notice of cancellation, this lesson can then be utilised.
Failed Direct Debit payments must be paid for prior to the next
scheduled lesson.
Failed Direct Debit payments incur an admin fee from the Direct Debit provider. JUMP! may also charge an administrative fee for failed Direct Debit payments.
If your Direct Debit payment fails more than three times in a row, JUMP! reserves the right to suspend Direct Debit payments and request upfront payments
B. 12 Week Pre-Payment provides you the option to pay in full for lessons in 12 week blocks.
Payments are accepted by cash or card. Part payments are not accepted.
A security deposit equivalent to up to two weeks’ worth of
lessons may be charged at the time of enrolment
Upon the customer providing the required two weeks’ notice of cancellation, these lessons can then be utilised.
Ongoing payments are due two weeks prior to the expiry of
the 12 week package.
JUMP! may charge an administrative fee for overdue payments
Positions cannot be guaranteed after the expiration of a 12
week block without full payment
4. Changes to Lesson Fees
We try to keep our fees as low as possible whilst maintaining the
highest standards. However, as costs increase, JUMP! reserves
the right to occasionally adjust our fee schedule. You will be given a minimum of 14 days’ notice of any new fees.
5. Discounts
If three (3) or more members of one family attend swimming
lessons they will receive the following discounts:
A 10% discount applies to the lesson fees of the third and
subsequent children e.g. in a family of four the first and second
children’s fees would be full price, while the third and fourth
children’s fees would be 10% off
What We Expect of You as a Member:
Comply with our rules and follow directions of our staff
Inform us if your child has any pre-existing injuries or health issues
Pay your fees on time
Keep us updated on any change of your personal details including contact and bank details
Be courteous, respectful and kind to our staff, other parents and children at the centre
Supervise and mind your children at all times, including
being at the centre when they are in the pool
No food around pool area or glass containers allowed
Be responsible for your own personal belongings
Belongings left at JUMP! are put in the ‘lost property’ area and periodically donated to charity
Keep your child out of lessons for the specified Health Department exclusion period of two (2) weeks after an incidence of diarrhoea or vomiting or other communicable illness so that it is not passed along to fellow students and teachers