WELCOME TO JUMP! SWIM SCHOOLS CRAIGIEBURN

We look forward to supporting your child through their learn to
swim journey!

Following are our Membership Policies which you should read
before signing the Enrolment Form.

1. General Information

We are a private, members’ only facility, and children may only
begin lessons once membership has been accepted. A position in
a class is secured only once it is paid for in advance.
Enrolment is ongoing and you can start at any time

-Your child will be placed in a class and will attend on the same
day and time each week
-We do not hold places or accept part payments
-Memberships and lessons are NOT transferable nor refundable
to other people including family members, and cannot be
credited unless JUMP! is at fault
-Planned JUMP! closures are on all public holidays and for up
to two (2) weeks over the Christmas/New Year period. You are
not charged for these days, therefore make up lessons are not
required
-If a group lesson has one (1) or two (2) students in it, JUMP!
reserves the right to consolidate that class. At least one week’s
notice will be provided of the change and we will do our best to
find a suitable alternative class
JUMP! does not guarantee teacher requests and teacher schedules may change at any time
-We allow for one (1) make-up lesson per 31 days as per the
policy set out below
-You may be given access to a Customer Portal which allows you
to manage your child’s enrolment. It is critical that you check
your emails for notifications regarding this

2. Membership Fee

A once-off membership fee of $35.00 per child is charged and a
membership pack provided. This fee is non-refundable and is due and payable upon booking your child into lessons.

3. Lesson Fees/Payment System

Lesson fees are payable in advance and only current, paid
members can attend classes. A position in a class is not held
without payment.
Group Lessons: $22 /lesson
Private Lessons: $63 /lesson
The fee structure is calculated on a ‘cost per lesson’ basis. Our
preferred option is monthly payments via Direct Debit. A security deposit equivalent of up to two (2) weeks of lesson fees may be charged, so that lessons are always paid in advance.

A. Direct Debit is a month-by-month payment option. Payments
at JUMP! are processed on the 1st of each month

-A Direct Debit form must be completed and returned upon
enrolment
-Please note any additional fees that are indicated on the form,
including fees for declined debits
-A deduction will be made monthly from your nominated bank
account or credit card on the noted date
-The Direct Debit amounts payable may differ depending on how many lessons there are in the period you are being charged
for. For example, if charged monthly there may be four or five
lessons in that month
-Membership is ongoing and debits will continue until a
completed cancellation form is received by JUMP! at least two
(2) weeks before the end of the month. If we do not receive the
form on time, the following month will be charged
-When commencing lessons mid-month, you will be charged
upfront for the remaining lessons in the month to align with the
Direct Debit processing dates, along with the membership fee
and any deposits
-A security deposit of $44 - equivalent to up to two (2) weeks’ lessons may be charged with the upfront payment for the remainder of the month. Upon the customer providing the required two (2) weeks’ notice of cancellation, these lessons can then be utilised
-Failed Direct Debit payments must be paid for prior to the next
scheduled lesson
-Failed Direct Debit payments incur an admin fee from the Direct Debit provider.
-If your Direct Debit payment fails more than three (3) times in a row, JUMP! reserves the right to suspend Direct Debit payments and request upfront payments.

B. 12 Week Pre-Payment provides you the option to pay in full for lessons in 12 week blocks.

-Payments are accepted by cash, card, or bank transfers. Part
payments are not accepted
-A security deposit equivalent to up to two (2) weeks’ worth of
lessons may be charged at the time of enrolment
-Upon the customer providing the required two (2) weeks’ notice of cancellation, these lessons can then be utilised
-Ongoing payments are due two (2) weeks prior to the expiry of
the 12 week package
-JUMP! may charge an administrative fee for overdue payments
-Positions cannot be guaranteed after the expiration of a 12
week block without full payment

4. Changes to Lesson Fees

We try to keep our fees as low as possible whilst maintaining the
highest standards. However, as costs increase, JUMP! reserves
the right to occasionally adjust our fee schedule. You will be given a minimum of 14 days’ notice of any new fees.

5. Discounts

If three (3) or more members of one family attend swimming
lessons they will receive the following discounts:
-Membership is capped at three for families of three or more
students e.g. a family of five enrolling for lessons would receive
free membership for their fourth and fifth child
-10% discount applies to the lesson fees of the third and
subsequent children e.g. in a family of four the first and second
children’s fees would be full price, while the third and fourth
children’s fees would be 10% off
-Most children benefit from attending more than one lesson per week. A discount of 10% is offered for each additional weekly
lesson a child may undertake

6. Make Up Lessons

-There is a limit of one (1) make-up lesson per 31 days for notified absences
-Make-up lessons are valid for 31 days only from the date that
the notified lesson was missed. Unused lessons after this time
will be forfeited
-We must be notified of absence, preferably via the Customer
Portal, by no later than prior to the start of the
class. When notice is provided within this timeframe you are
eligible for a make-up lesson. If notice is not provided within
the required timeframe you would not be eligible for a makeup
lesson
-Notifications of absence are preferred via the Customer Portal
however you may also notify of absences via phone, in person
at the centre, SMS, email or Facebook messenger
-Cancellation of membership will result in the forfeiture of any
unused make-up lessons
-Make-up lessons are subject to availability and we cannot
guarantee specific teachers, days, or times
-Missed private lessons can be made up in a group class
-If a make-up lesson is missed, it cannot be re-booked
-Make-up lessons are not guaranteed and are available only
when pre-arranged. It is your responsibility to book make-up
lessons
-Make-up lessons cannot be backdated, transferred, extend
lessons past your “paid to” date, or reduce a Direct Debit
payment
-If classes are full, make-up lessons will not be able to be
booked as we do not overbook classes
-Due to class availability, we may not be able to book a make-up
class more than 48 hours in advance
-Doctor’s certificates are advised for extended illnesses

7. Cancellations

-All cancellations require two (2) weeks’ written notice. No paid
fees are refundable.
-Direct Debit payment cancellations require a notice of two (2)
weeks prior to the end of the month or the scheduled Direct
Debit date
-12 Week Pre-Payment cancellations require two (2) weeks’
notice prior to the end of the 12 week block (at lesson number
10)
-Any deposits paid will be reimbursed by way of swim lessons
upon receiving the two (2) weeks’ written notice
-If two (2) consecutive classes are missed and there has been
no communication from the family, JUMP! reserves the right to
cancel the membership and you will not be entitled to a refund
Membership Cancellations by JUMP!
-We reserve the right to cancel your membership if you do not
follow the set policies or if you or your children conduct themselves inappropriately at a JUMP! site.

8. Swim Attire

Swim nappies are mandatory for hygiene reasons
as faecal incidents can result in pool closure. Any child who
requires nappies normally must wear a swim nappy
for lessons
-Swimming caps are provided as part of the membership pack
to all independent swimmers. These are recommended to be
worn to ensure fewer distractions for your child and for pool hygiene
-It is recommended that parents/carers wear a rash vest in the
water. This assists the child to gain independence through
reaching for and holding the shirt instead of the parent having to always lift and hold the child
-No streetwear/casual clothes will be permitted in the pool e.g.
cotton t-shirts, shorts, etc.
-Swimwear (including nappies) must not be removed on pool deck at any time

9. Photo/Video Policy

At JUMP!, we welcome you capturing the special moments of your child on camera or video, however the privacy of others must also be respected. Capturing still or video footage is conditional upon the following:
-If you capture an image or private conversation of another child or individual, you must have all relevant individuals (or their parents) consent to use, publish, or broadcast images or video footage
-Under NO circumstances are cameras or mobile phones to be
used in change room areas or showers
-You agree to comply with any request by JUMP! staff to
discontinue use of your camera, mobile phone or video, and
to delete requested images or footage, where JUMP! staff
reasonably consider that someone’s privacy may be breached
-JUMP! may take photos and videos to use for social media and
other marketing purposes. JUMP! may also use photos or videos
posted onto social media at their discretion. If you do not want to have photos or videos taken of you or your child, please inform us below.

Please note, policies may change from time-to-time.
Acknowledgement: I confirm I have read and understood the
terms and conditions of this document and agree to abide by
them.


What We Expect of You as a Member:

-Comply with our rules and follow directions of our staff
Inform us if your child has any pre-existing injuries or
health issues
-Pay your fees on time
-Keep us updated on any change of your personal
details including contact and bank details
-Be courteous, respectful and kind to our staff, other
parents and children at the centre
-Supervise and mind your children at all times, including
being at the centre when they are in the pool
No food around pool area or glass containers allowed
-Be responsible for your own personal belongings
-Belongings left at JUMP! are put in the ‘lost property’
area and periodically donated to charity
-Keep your child out of lessons for the specified
Health Department exclusion period of two (2) weeks
after an incidence of diarrhoea or vomiting or other
communicable illness so that it is not passed along to
fellow students and teachers

At JUMP!, we welcome you capturing the special moments of your child on camera or video, however the privacy of others must also be respected. Capturing still or video footage is conditional upon the following:

?If you capture an image or private conversation of another child or individual, you must have all relevant individuals (or their parents) consent to use, publish, or broadcast images or video footage
?Under NO circumstances are cameras or mobile phones to be
used in change room areas or showers
?You agree to comply with any request by JUMP! staff to
discontinue use of your camera, mobile phone or video, and
to delete requested images or footage, where JUMP! staff
reasonably consider that someone’s privacy may be breached
?JUMP! may take photos and videos to use for social media and
other marketing purposes. JUMP! may also use photos or videos
posted onto social media at their discretion. If you do not want to have photos or videos taken of you or your child, please inform us.

Please read through the details of our payment options below. Once enrollment is confirmed afer any trial lesson, fees are payable in advance and only current, paid
members can attend classes. A position in a class is not held
without payment.

Group Lessons: $22/lesson

Private Lessons: $63/lesson

The fee structure is calculated on a ‘cost per lesson’ basis. Our
preferred option is monthly payments via Direct Debit. A security deposit equivalent of up to two (2) weeks of lesson fees may be charged, so that lessons are always paid in advance.

A. Direct Debit is a month-by-month payment option.
Payments at JUMP! Craigieburn are processed on the 1st of each month
-A Direct Debit form must be completed and returned upon
enrolment
-Please note any additional fees that are indicated on the form,
including fees for declined debits
-A deduction will be made monthly from your nominated bank
account or credit card on the noted date
-The Direct Debit amounts payable may differ depending on how
many lessons there are in the period you are being charged
for. For example, if charged monthly there may be four or five
lessons in that month
-Membership is ongoing and debits will continue until a
completed cancellation form is received by JUMP! at least two
(2) weeks before the end of the month. If we do not receive the
form on time, the following month will be charged
-When commencing lessons mid-month, you will be charged
upfront for the remaining lessons in the month to align with the
Direct Debit processing dates, along with the membership fee
and any deposits
-A security deposit equivalent to up to two (2) weeks’ lessons
may be charged with the upfront payment for the remainder of
the month. Upon the customer providing the required two (2)
weeks’ notice of cancellation, these lessons can then be utilised
-Failed Direct Debit payments must be paid for prior to the next
scheduled lesson
-Failed Direct Debit payments incur an admin fee from the Direct Debit provider. JUMP! may also charge an administrative fee for failed Direct Debit payments
-If your Direct Debit payment fails more than three (3) times in a row, JUMP! reserves the right to suspend Direct Debit payments and request upfront payments

B. 12 Week Pre-Payment provides you the option to pay in full for lessons in 12 week blocks.
-Payments are accepted by cash, card, or bank direct transfer. Part payments are not accepted
-A security deposit equivalent to up to two (2) weeks’ worth of
lessons may be charged at the time of enrolment
-Upon the customer providing the required two (2) weeks’ notice of cancellation, these lessons can then be utilised
-Ongoing payments are due two (2) weeks prior to the expiry of
the 12 week package
-JUMP! may charge an administrative fee for overdue payments
-Positions cannot be guaranteed after the expiration of a 12
week block without full payment